FAQ


What is BestHospitalReviews?

The tripadvisor for hospitals. In a nutshell, we aim to provide you with honest, frank and real reviews and ratings by actual users of the healthcare domain. You will be able to read first hand experiences users have had at a hospital, nursing home, pathology lab or diagnostic centre so that you are able to make an informed choice about the establishment before going there yourselves.


What does BHR do with my private information?

We take our reviewers privacy very seriously. We do not sell, share, rent, trade, or give away any of your personal information, unless required to do so by the law. We hate spam even more than you do. If you feel that your personal privacy has been violated in any which way by either the community members or the company, please let us know by sending an email to intelligence@besthospitalreviews.com

Will my reviews ever be removed?

Rarely. We are very confident in our community to speak the truth. But in rare cases, our team may find certain problems (disclosure problems, personal attacks, discrimination or stereotypes, hearsay reviews) with a review and be forced to remove it.


Are some of these even real hospitals? They are unheard of...

All our ratings and reviews are based on real data collected from real people who have visited real hospitals and nursing homes or diagnostic centres. Yes. They are real and they are out there!


I want to write a review but you are not in my city yet. Now what?

Send us some love at intelligence@besthospitalreviews.com and simply ask us to come to you! We are constantly working on covering pan India as soon as possible. After that, it is Asia, then the world!!


I am unable to find certain hospital / centre in my area. What can I do?

Be part of the change. Help us by doing your part and clicking on 'Add your listing' link at any of the pages and filling out a simple form. We will even help if you get confused or just want us to do it for you. Drop us a mail with your rating and review for the new place and we will do all the hard work for you.


Certain information on your site is misleading. How do we get this rectified?

Drop in a mail to us at intelligence@besthospitalreviews.com and report the error. We would greatly appreciate it and hope to find more of you to help us constantly improve!


Q: How do I know the veracity of the reviews?

A: The reviews will be transparent as well as verified to ensure that there are no fraudulent reviews. We have made every effort to insure accuracy and fairness. If you see a mistake, let us know as soon as possible. We will make every effort to correct mistakes in a timely fashion. Please play nice and be honest. Treat others, as you would wish to be treated.


Q: How does BHR deal with negative comments ?

A: To protect hospital who receive negative comments, the website tracks IP addresses and uses software that detects similarities in writing patterns to identify postings that are not genuine. We have a team evaluating daily, taking into account whether the review is motivated by malice or things other than an honest review of the hospital. If the hospital deserves a negative review and we verify it as a genuine problem, we will post it and take it up with the hospital for you.




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